“Pick your own measures that have meaning, and recognize that results may not be the point of it all. The integrity and whole-heartedness of your actions may be the final measure. What we call ‘results’ may simply be moving outcomes that pass in front of us.” Peter Block
The nature of society’s opinion towards results has shifted in the 21st Century. I believe it has shifted from that of a mentality of only ‘doing’ to a mentality that balances ‘doing’ and ‘thinking.’ This is mostly a matter of survival in a global society. The same technology that has allowed greater competition, greater collaboration, and prompted us to explore ‘co-opetition’ (the combination of competition and cooperation), has flattened the world. This same technology has also brought the rest of the world to a point where they have something to offer our society – “Let us take your ‘doing’ because we now have the tools – and we can do it cheaper, good, and in a way that serves your society and our society too.”
The 21st Century Leader in our society must think with A Whole New Mind – using both the left brain (doing) and the right brain (thinking) – using all the creativity at their disposal. Most of us no longer make ‘things’ in this society, we make decisions. How skilled are we to make decisions in a consistent manner that will keep
America at the head of the class – that will have us become the leaders in ‘thinking?’
SO … First carefully consider what you want from your leaders. Remember that results are measurable and that behaviors are observable. The point being that right, and productive, behaviors that can be observed are just as tangible a measure of impact as metrics around results.
Then think about what will let you know that your leaders are having the impact that the organization needs. Your answers will guide your metrics.