For a Leader, being in the moment is a powerful thing. There is no more present activity than really listening to another human being. The Listener is in control in a positive manner.
Real, deep listening is about transforming tools into skills. As you practice with the tools, you force them to find their fit in your hands, you find your confidence, and you then have skill.
There are two main tools I want you to understand and practice:
Blocking – Block any judgments you may have about an individual. Mentally block your own point of view or any opinions that really do not represent you. Listen in a way that lets the other person know that they add value. Remember – Providing agreement is judgment. The speaker does not need you to agree with them, they need you to listen.
Intuitive Questioning – Trust your gut (curiosity created as you really listen) for the right questions at the right time. The most open ended question is “Why?” Listening is about gathering information through powerful questions of interest.
Listen, Learn …