If you pay attention, you can see the old and new confidence demonstrated all around.
I was inspired by some of my reading this week. I was reading again some familiar pages by one of my trusted authors when I came across the term, ‘a new confidence.’
I was reading this just as my pancakes were served to me at one of my usual ‘eat and think’ spots. I began to really ponder this term (of course I would with a focus like Building Confident Leaders). As I left the restaurant, I asked myself what the old and new confidence looked like – how do we see the difference?
My mind immediately went to the server who had just delivered my pancakes. She is friendly but not very attentive. I say that because her so-called attentiveness is really her talking to customers about herself.
Then there’s my recent experience at Lowe’s. I met her for the first time when she cashiered my purchase. Due to my own distracted thinking when purchasing, I picked up the wrong color item. Upon returning it, there she was at the customer service desk. She was apologizing to those she helped for the phone held to her ear. There were company-wide system problems and she was on hold. Her concern was others – she wanted them to know that while she was working an issue, they were the main focus of her attention.
Maybe it is no coincidence that her name is Angel.