A Great Answer

It had just been announced that we would now be boarding Zone 3. As I stepped into the line, a well-dressed young man appeared to my right waiting for the end of the line to get to him. I motioned him in and said, “Go ahead.”

As we were standing in the Jetway, I noticed the little white-haired lady that stood just in front of this young man. She was wearing a red wool top and gray pants and holding on to the handle of her small red rolling carry-on. She turned around, looked up at the young man and asked, “Will this fit under my seat?” His response was kind and immediate; “Ma’am, if it doesn’t I will put it in the overhead for you.”

We filed onto the plane and I watched as he did just as he’d stated. He followed her to her seat, found a space in an overhead bin, confirmed that the placement was to her satisfaction, and then back-tracked to his own assigned seat.

Whe he answered that question, I stood there saying to myself, “What a great answer!” He, or I, could have just said yes I believe it will fit just fine. But he went beyond the question itself and into the real need of the person seeking some assistance.

I am privileged and thankful to have witnessed the lesson in this act of service.

This entry was posted in Confidence, Stories and tagged by Jeff Brunson. Bookmark the permalink.

About Jeff Brunson

In this whirling 21st Century the individual needs to embrace the authentic self and confidently leverage the energy and power found there. As we entered the 21st Century, I became more concerned about what leaders like you needed for successful influence and personal fulfillment. As we move deeper into this challenging 21st Century, I’m more convinced than ever that the core of my work is in helping individual leaders remember who they are − a trueness. It is about confidence found in your authenticity.

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