Dan Pink, in his book Free Agent Nation, enlightened us about security and loyalty as we entered the 21st Century. Security and loyalty were, for a very long time, vertical; meaning that we gave our loyalty to the organization and the organization reciprocated with security. In preparation for the new millennium, security and loyalty shifted into the horizontal position.
Reliance on a hierarchy of protection (an adult/child relationship) will not support the transformation demanded in the 21st Century. The individual’s security and loyalty are now in their network. It is now an adult/adult relationship. (To experience a great story of this relationship, see Ressler and Thompson’s book Why Work Sucks: and How to Fix it).
In an effort to build or restore trust, many organizations will attempt to fire the shotgun that is generalized training. This will not work. It will backfire.
Restoring and building trust has to be an individualized approach to have any hope of credibility. The foundation for the solution is in the confidence of the individual. It is an external problem that must be solved by internal efforts.
The story that strong, mutual trust will tell begins in me as embrace Principle I:
“Concerning all acts of initiative … there is one elementary truth … that the moment one definitely commits oneself, then providence moves too.” –Johann Wolfgang von Goethe